- ComputerTalk adds Skype to her social media contact center software!
- ComputerTalk Technologies Inc.
- Toronto / Chicago / Amersfoort – October 2013.
As a leading provider of on-premise and cloud Unified Communications solutions, with customers around the world, ComputerTalk Inc. has added Skype to our social media contact center software proposition!
Letting Lync customers apply a Lync-Skype-ice integration to their customer contact center will help them realize huge cost savings. The cost of PSTN access and long distance connections dramatically decrease. The large Skype community will be able to conveniently reach your organization with the ‘click of a button’.
Organizations who use Lync can seamlessly handle / queue Skype and Lync calls, instant messages and emails in their contact center, using ice contact center software for Microsoft Lync. In addition to the benefits customers get with Lync-Skype integration, ice helps them realize further cost reductions and efficiency: Text-To-Speech and voice recognition licenses and the ability to create Communications-Enabled Business Processes and Interactive Voice Response (IVR) menus when needed, are part of the standard ice offering.
Furthermore, the Lync-Skype-ice integration allow you to communicate contextually with your customers. Customers can reach your organization by using the channel that makes the most sense. Let them start a Webchat session from a browser, troubleshoot a problem using a screen-share, escalate the Webchat to a call with ‘click-to-call’, fill out and send paperwork, and more!
The combination Lync-Skype-ice brings your organization to the cutting edge of customer care communication!
ComputerTalk provides on-premise and cloud Unified Communications solutions to customers around the world. We specialize in Lync Enterprise Voice, Contact Center, Speech IVR, and custom Lync applications. Our ice platform is a fully-featured Lync 2010 and 2013 ISV qualified all-in-one contact center that runs in a PCI-compliant environment, as a native Lync component. Winner of the Microsoft Canada 2012 Communications Partner of the Year IMPACT award and a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies, ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario.